I ordered a small (5”x5”) metal plate for the marker for a pet who is buried in a pet cemetery. I thought I was ordering it in silver/grey/black and white when I checked silvertone. It came back in color. I know from previous experience that the color prints fade in the sun. I was then told that I should have submitted a black and white photo. I kept the colored print nonetheless, and was happy that it had a built-in stand on the back. It now sits on a bookcase.
We are still sorting our a postage discrepancy btw what I was charged up front for shipping. Aluminyze put a smaller amt of postage on the package, I had to pay extra at the post office. Only a portion of the discrepancy has been refunded to me. I trust that this will be resolved. Customer service has been responsive so far.