Preparing Your Files
What format should my files be in?
The format files we accept are jpeg, tiff and png. The maximum file size our site allows is 500mb.
What color profile should I be using?
In order to achieve the closest color to your original image file that’s possible, we recommend correcting to Adobe RGB (1998) and correcting on a calibrated monitor.
How many pixels should my file be?
This will depend on what size you choose to print. In the ordering process, after you upload your image, there will be a bar that will tell you whether your photo is on the minimum side of quality, or optimum.
What should the resolution of my image be?
For optimal print quality your resolution should be set to 300 dpi.
Should I allow room for bleed?
Please prepare for a 1/8” loss of your image file to bleed.
Do you offer photo editing services?
At this time we do not.
Do you offer custom sizes?
We do! We can create a custom size for you between 8x8” and 40x60”. If you would like to place a custom order, please email firstname.lastname@example.org. Lead time for custom orders is 7-10 business days or sooner.
Shipping Lead Time
What is the lead time on orders?
Orders take 3-4 business days to ship with our standard processing option and 1-2 business days with rush processing.
Where do you ship?
We ship within the United States and to Canada.
How long does shipping take?
Shipping can take anywhere from 1- 6 business days. We ship from Brooklyn NY so the closer you are located the less time it would take.
How much does shipping cost?
Shipping costs depend on the size and quantity of the print(s) that you order, along with the location. You can add items to your shopping cart and then use the shipping calculator that’s in your cart for an accurate shipping cost.
My photo arrived damaged. What do I do?
We package your Aluminyzed prints with care to ensure that they arrive in perfect condition. In the event that your items are damaged during shipment, please contact us within 10 days. Please email email@example.com with pictures of your damaged prints and packaging, along with your order number. Please do not throw anything out until after we request you to.
Taking Care of Your Prints
How do I clean my print?
We suggest using water or a mild window cleaner and a soft cloth to clean your print.
Can my print be hung outdoors?
There is a UV resistant coating applied to all prints. This makes them extremely durable and virtually fade resistant. They are waterproof and will fair well outdoors, but will start to fade in the sun after prolonged exposure.
Tell Me More
How do I make a change to my order?
If your order hasn’t been processed yet, you may still be able to make a change to it. Please call 855-258-6469 with your order number as soon as you can to request a change. We are open Monday-Friday from 10-6 EST.
How thick are your aluminum prints?
Our prints are .045” in thickness.
Are the corners of your prints sharp or rounded?
The corners of our prints are .08” in radius.
Which surface is right for my image?
We offer both the white and silver surface. The silver surface will transform your image. Anything white or light in your image will actually show up as the raw aluminum, or silver, itself. If you are looking for results true to your original image file, you should stick with the white surface.
Which finish is right for my image?
We offer a glossy and matte finish. The glossy finish has a nice reflective quality to it and really makes your image “pop”, whereas the matte finish will have no glare, and will appear more subtle.
How long will my prints last?
Our Aluminyzed prints have been lab tested to show that they will hold up to 3x longer than a standard photo printed on paper.
What kind of hanging options do you offer?
We have a variety of mounting options available for your photos: magnets, easels, pedestals, wall floats, and aluminum edge mount frames. For more information, click here.
Do you offer wholesale or professional accounts?
Yes! Our pro account is limited to resellers. To apply for a professional account, follow this link.