Preparing Your Files

What format should my image file be in?

The format files we accept are jpeg, tiff and png. The maximum file size our site allows is 500MB.

To check the file type on a PC:

Right-click on the imageChoose PropertiesClick GeneralUse the General section to see the Type of FileTo check the file type on a Mac:Control-click on the imageChoose Get InfoUse the General section to see the image Kind

What color profile should I be using?

In order to achieve the closest color to your original image file that’s possible, we recommend correcting to Adobe RGB (1998) and correcting on a calibrated monitor.

Why won't my image upload?

If you are trying to upload an image and you get an error message, there may have been a network error or technical issue. If you experience this issue please try refreshing your browser and uploading the image again. Otherwise please contact our customer service and we’ll be happy to help.

What is the resolution of my image?

The resolution value is the number of pixels from your image that will print.

How do I check the pixels of my image?

To check the pixel count of an image on a PC:

Right-click on the imageChoose PropertiesClick DetailsUse the Image section to see the image dimensions in pixels, or the General section to see the image file sizeTo check the pixel count of an image on a Mac:Control-click on the imageChoose Get InfoClick More InfoUse the More Info section to see the image dimensions in pixels, or the file sections to see the image file size

How many pixels should my image be?

This will depend on what size of print you choose. In the ordering process, after you upload your image, if it does not meet the minimum requirements there will be a warning notification.

What print size can I get with my photos resolution?

To determine the possible print size, divide the width and height of the image in pixels, by the resolution value.

For example, a width of 3600 pixels, divided by the resolution value of 300dpi, means that my image will print at a width of roughly 12 inches. And a height of 2400 pixels divided by 300dpi means that the height of my image, when printed, will be roughly 8 inches. For more information, check out this useful link here.

The resolution of my photo is too low, what can I do?

If your image resolution is too small for the print size you want, try seeking out the original image if you don't already have it. For example, if you are trying to use an image you downloaded from Facebook, the overall quality of the photo has been impacted. This is because Facebook compresses photos you have uploaded to save space. If you downloaded a photo from Facebook that you previously uploaded, you may not be able to use it for a print as the resolution has been impacted. If this is the case, try finding the original photo.

Shipping Lead Time

What is the lead time on orders?

Orders typically take 3-4 business days to ship with our standard processing option and 1-2 business days with rush processing. These processing times can increase during busy times. We show real-time processing times for your order during the checkout process.

Where do you ship?

We ship to the United States and to Canada.

How long does shipping take?

Shipping can take anywhere from 1-6 business days. We ship from Atlanta GA so the closer you are located the less time it would take. We show estimated delivery times to yuor location during the checkout process.

My photo arrived damaged. What do I do?

We package your Aluminyzed prints with care to ensure that they arrive in perfect condition. In the event that your items are damaged during shipment, please contact us within 10 days. Please email with pictures of your damaged prints and packaging, along with your order number. Please do not throw anything out until after we request you to.

Taking Care of Your Prints

How do I clean my print?

We suggest using water or a mild window cleaner and a soft cloth to clean your print.

Can my prints be hung outdoors?

There is a UV resistant coating applied to all prints. This makes them extremely durable and virtually fade resistant. They are waterproof and will fair well outdoors, but will start to fade in the sun after prolonged exposure.

Tell Me More

How do I make changes to my order?

If your order hasn’t been processed yet, you may still be able to make a change to it. Please call 855-258-6469 with your order number as soon as you can to request a change. We are open Monday-Friday from 10-6 EST.

How thick are your aluminum prints?

Our prints are .045” in thickness.

Are the corners of your prints sharp or rounded?

The corners of our prints are .08” in radius.

Which surface is right for my image?

We offer both the white and silver surface. The silver surface will transform your image. Anything white or light in your image will actually show up as the raw aluminum, or silver, itself. If you are looking for results true to your original image file, you should stick with the white surface.

Which finish is right for my image?

We offer a glossy and matte finish. The glossy finish has a nice reflective quality to it and really makes your image “pop”, whereas the matte finish will have no glare, and will appear more subtle.

How long will my prints last?

Our Aluminyzed prints have been lab tested to show that they will hold up to 3x longer than a standard photo printed on paper

What kind of hanging options do you offer?

We have a variety of mounting options available for your photos: magnets, easels, pedestals, wall floats, and aluminum edge mount frames. For more information, click here.

Do you offer wholesale or professional accounts?

Yes! Our pro account is limited to resellers. To apply for a professional account, follow this link.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at