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Frequently
Asked Questions

Preparing Your Files

What format should my files be in? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

The format files we accept are jpeg, tiff and png. The maximum file size our site allows is 500mb.

What color profile should I be using? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

In order to achieve the closest color to your original image file that’s possible, we recommend correcting to Adobe RGB (1998) and correcting on a calibrated monitor.

How many pixels should my file be? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

This will depend on what size you choose to print. In the ordering process, after you upload your image, there will be a bar that will tell you whether your photo is on the minimum side of quality, or optimum.

What should the resolution of my image be? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

For optimal print quality your resolution should be set to 300 dpi.

Should I allow room for bleed? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

Please prepare for a 1/8” loss of your image file to bleed.

Do you offer photo editing services? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

At this time we do not.

Do you offer custom sizes? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

We do! We can create a custom size for you between 8x8” and 40x60”. If you would like to place a custom order, please email info@aluminyze.com. Lead time for custom orders is 7-10 business days or sooner.

Shipping Lead Time

What is the lead time on orders? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

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Where do you ship? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

We ship within the United States and to Canada.

How long does shipping take? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

Shipping times depend on your location and the shipping method that you choose. We offer UPS, Fedex and USPS shipping options, which you can choose from during the check-out process. We are located in Brooklyn, NY. UPS and Fedex ground from us to NY, NJ, CT, MD and MA should take one business day to arrive.

How much does shipping cost? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

Shipping costs depend on the size and quantity of the print(s) that you order, along with the location. You can add items to your shopping cart and then use the shipping calculator that’s in your cart for an accurate shipping cost.

My photo arrived damaged. What do I do? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

We package your Aluminyzed prints with care to ensure that they arrive in perfect condition. In the event that your items are damaged during shipment, please contact us within 10 days. Please email info@aluminyze.com with pictures of your damaged prints and packaging, along with your order number. Please do not throw anything out until after we request you to.

Samples

Do you offer samples? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

Sample kits are free, you just pay the $ 7.95 shipping. This will include four 5x7” aluminum prints in the silver and white surface, in both the glossy and matte finish. This will come with four pre-determined images. To order a sample pack, click here.

Can I get a sample of my own work? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

You can, at a discounted rate. For more information please email info@aluminyze.com.

Taking Care of Your Prints

How do I clean my print? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

We suggest using water or a mild window cleaner and a soft cloth to clean your print.

Can my print be hung outdoors? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

There is a UV resistant coating applied to all prints. This makes them extremely durable and virtually fade resistant. They are waterproof and will fair well outdoors, but will start to fade in the sun after prolonged exposure.

Tell Me More

How do I make a change to my order? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

If your order hasn’t been processed yet, you may still be able to make a change to it. Please call 855-258-6469 with your order number as soon as you can to request a change. We are open Monday-Friday from 10-6 EST.

How thick are your aluminum prints? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

Our prints are .045” in thickness.

Are the corners of your prints sharp or rounded? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

The corners of our prints are .08” in radius.

Which surface is right for my image? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

We offer both the white and silver surface. The silver surface will transform your image. Anything white or light in your image will actually show up as the raw aluminum, or silver, itself. If you are looking for results true to your original image file, you should stick with the white surface.

Which finish is right for my image? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

We offer a glossy and matte finish. The glossy finish has a nice reflective quality to it and really makes your image “pop”, whereas the matte finish will have no glare, and will appear more subtle.

How long will my prints last? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

Our Aluminyzed prints have been lab tested to show that they will hold up to 3x longer than a standard photo printed on paper.

What kind of hanging options do you offer? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

We have a variety of mounting options available for your photos: magnets, easels, pedestals, wall floats, and aluminum edge mount frames. For more information, click here.

Do you offer wholesale or professional accounts? Icon / Arrow / White / Down Created with Sketch. Icon / Arrow / White / Down Created with Sketch.

Yes! Our pro account is limited to resellers. To apply for a professional account, follow this link.